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return and refund policy

Returns and Refunds Policy

 

At Cotecreate Studio, we strive to ensure our customers are delighted with their purchases. If you are not completely satisfied, please review our return and refund guidelines below:

 

Eligibility for Returns

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  • Standard Products:

    • You have 15 days from the date of receipt to return your product for a refund.

    • You have 20 days from the date of receipt to exchange your product for another item available on our website.

  • Sale Products:

    • Sale items are non-refundable unless the product arrives damaged or defective. In such cases, we will replace the damaged item at no additional cost to you.

 

Conditions for Returns

 

To qualify for a return or exchange, the following conditions must be met:

  • The product must be returned in its original packaging.

  • The product must be in good condition and not show signs of use or wear.

  • The cost of shipping for returns or exchanges is the responsibility of the customer.

 

Refund Process

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  • Refunds will be processed to your original payment method after deducting applicable payment method fees or discounts.

  • Refunds are initiated within 7 business days of receiving and inspecting the returned product.

 

Damaged or Defective Items

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If your item arrives damaged or defective:

  • Contact us immediately with a description and clear photos of the issue.

  • We will send a replacement product free of charge after confirming the damage.

 

If you have any questions about this policy or need assistance, please contact our support team at cotecreate@gmail.com.

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